In general I agree with the top 10 of technological strategies, be there some slight personal priority adaptations, but let’s focus on that in later blogs. The missing point is in my opinion the lack of emphasis on risk mitigation, and I do realize that things changed since October 2008. Which technologies can we adopt to avoid that we provide services, products, at the end money to the wrong contacts, or that we are sure to deliver it to the right contacts. The technology strategy of Master Data Management, Know your customer, Single View of X, or how we call it, will need our attention in 2009!