Data Value: it’s how you approach your customer – search for the ultimate data entry form

The graph on the left has been my eye opener. One of our customers showed me the graph and explained that there has been a significant drop in failures or non-validated entries in their customer portal. The number of wrong entries reduced significantly after they updated the data entry form. The cause for that drop is that they seriously looked at their entry screens. The old screens were very obvious for their own employees, but hardly usable for their – or selections of their – customers. It sounds obvious, there is nothing new in it, but it is still the case in many data entry forms, in a lot of customer entry portals. Continue reading ‘Data Value: it’s how you approach your customer – search for the ultimate data entry form’