Tag Archive for ‘single customer view’

We make ‘null’ mistakes

Published by Frano Bebseler on 09-01-2012 in Data Quality and Data Services. 0 Comments Tags: , , .

Wherever software is created, mistakes are being made. Software providers often presume their products are bug-free, but software of that kind doesn’t exist. Our departments works hard to prevent it, yet in our HIquality Life Cycle new bugs could still be introduced, even in the oldest modules that have been in use for over 25 years already. 

HIquality bug cycle

Usually our customers are satisfied with our product suite. At customer support I never receive information about the successful implementations. I got to know our software through the problems that occur, and in almost 15 years of acceptance testing and customer support, I’ve seen all kind of bugs passing by.
HIquality bug cycleSoftware crashes and never ending loops are nasty. Worse are those bugs that are not that visible in the beginning, but keep on growing in the course of time.
Recently we caught such a bug in our longest existing product HIquality Identify. Continue reading ‘We make ‘null’ mistakes’

Your name is too “common”….

Published by Holger Wandt on 07-09-2009 in Data Governance and Data Quality. 2 Comments Tags: , , , , , , , .

chinese-characters

A major bank in Dongguan (China) refused a potential customer because his name is Li Jun. Apparently, there were already over 300 bank accounts assigned to the name Li Jun. Not that this particular Li Jun was responsible for opening all these accounts, there were just too many men with exactly the same name. The bank states that the refusal is nothing personal, since nobody with the name Li Jun will be accepted as customer in the near future….. In the meanttime, Li Jun is taking legal action against the bank. Continue reading ‘Your name is too “common”….’

The added value of an integrated customer view

Published by Emile van de Klok on 08-12-2008 in MDM for customer data. 0 Comments Tags: , , , , .
MDM Demo

The added value of an integrated customer view depends strongly on the quality of that integrated customer view. Every organization that is seriously planning to create a single customer view should ask itself the following question: “What determines the quality of my customer view and so the accompanying level of added value?”

Prior to answering this question we need to take one step back. Why does not every organization have a single customer view? The cause lies in the fact that many organizations have their customer data spread across multiple systems all facilitating separate business processes. Additionally customer data is often highly polluted, fragmented and incomplete.

Continue reading ‘The added value of an integrated customer view’