New white paper: First Time Right – Turning your customer data into customer lifetime value

As promised in my previous post “First Time Right – The customer perspective“, I’m sending out this post to inform you about our new white paper. This paper describes the background, definition and business impact of the application of the First Time Right-principle in any organization. The First Time Right-principle is the basis of your upstream and downstream data management. Making sure that the input of data is correct, valid, complete and standardized, is the starting point of customer lifetime value. The application of the principle will take care of the quality of your data at the source, and will consequently have an increasingly positive effect on the total data quality in your organization.

The paper discusses business examples, the customer contact process, the reciprocity between people, process and technology, and the underlying concept of intelligent interpretation of customer data. In short, there are many ways to turn your data into customer lifetime value. The quickest, most efficient and most valuable is the implementation of the First Time Right-principle.

Please click here and dowwnload our white paper.

DQ for BQ


On October 10th, 2010 the Netherlands Antilles ceased to exist as a single country. Two islands – Curaçao and Sint Maarten – that previously appertained to the Netherlands Antilles became themselves separate countries within the Kingdom of the Netherlands. The three other islands – Bonaire, Saint Eustatius, and Saba – became direct part of the Netherlands as “public bodies”.

Our clients seek our advice on the impact of these changes on their daily data management processes. Many organizations store the country of their business relations in their master data by means of country codes. It took, however, the International Organization for Standardization (ISO) two months to publish the new country codes.

Remarkable are also the names of these countries. The “special municipality” Saint Eustatius – now more tightly connected to the Netherlands than long before – carries an English name, while the separate country Sint Maarten is designated in the international standards with a name in Dutch. Continue reading ‘DQ for BQ’